Betcris Privacy Policy

At Betcris, we are deeply committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at betcris.pe. By using our platform — whether through the Betcris app, desktop site, or any other channel — you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

We operate as TV Global Enterprise LTD SAC, incorporated in Peru (RUC 20604357625), with registered offices at Av. Diez Canseco No. 351, Int. 802, Miraflores, Lima. Our parent group entity is TV Global Enterprises Ltd, registered in Malta (company C 44378), located at Msida Court, 61 First Floor, Msida Seafront, Msida MSD 9043. We are licensed and regulated by MINCETUR (the General Directorate of Casino Games and Slot Machines) under remote-gaming Registration Code 11002602010000 and sports-betting Registration Code 21002602010000. Our group also holds a Malta Gaming Authority licence (MGA/B2C/300/2008). As a regulated operator, we are legally obligated to collect and process certain personal data in order to provide our services to you.

Information We Collect

When you register and use our services at Betcris Casino, we may collect the following categories of personal data:

• Full name, date of birth, and national identity information
• Contact details including email address, phone number, and residential address
• Financial information such as bank account details, card data, and transaction history
• Login credentials and account security information
• Gaming and betting activity, including wagers placed and outcomes
• Device and technical data, including IP address, browser type, and operating system
• Communications you send us, including support queries submitted to ayuda@betcris.pe
• Identity verification documents required for KYC (Know Your Customer) compliance

We also collect data automatically when you use the Betcris app or browse our website, including cookies and similar tracking technologies that help us understand how you interact with our services.

How We Use Your Personal Data

Here at Betcris Casino, we use the personal information we collect for the following purposes:

• To create and manage your account, including identity verification and KYC checks
• To process deposits and withdrawals through your chosen payment method
• To provide access to our sports betting, casino online, and horse racing services
• To administer bonuses, promotions, and our BetPoints loyalty program
• To comply with our legal and regulatory obligations under MINCETUR and MGA requirements
• To detect and prevent fraud, money laundering, and other prohibited activities
• To respond to your customer support requests through live chat or email
• To send you relevant communications, including promotional offers (where you have consented)
• To improve and personalise your experience on our platform

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide our gaming and betting services to you); compliance with legal obligations (anti-money laundering, responsible gaming, and regulatory reporting); legitimate interests (fraud prevention, platform security, and service improvement); and your consent (for marketing communications and certain cookie usage). You have the right to withdraw your consent at any time by contacting us at ayuda@betcris.pe.

Data Sharing and Disclosure

At Betcris, we do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate transactions (Visa, Mastercard, Yape, Plin, PagoEfectivo, SafetyPay, AstroPay, and others)
• Identity verification and fraud prevention service providers
• Our game technology partners including NetEnt, Evolution, Pragmatic Play, and others
• Regulatory authorities, including MINCETUR and the MGA, as required by law
• Law enforcement or government bodies when legally required to do so
• Our corporate group entities where necessary for operational and compliance purposes

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our Betcris platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of our services. For full details, please refer to our dedicated Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us by email at ayuda@betcris.pe. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Security of Your Data

We at Betcris Casino implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure data storage, and access controls. While we strive to protect your data at all times, no transmission over the internet is entirely secure, and you use our services at your own risk.

Minors and Underage Users

Our Betcris services are strictly intended for individuals aged 18 and over. We do not knowingly collect or process personal data from anyone under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account. If you believe a minor has registered on our platform, please notify us immediately at ayuda@betcris.pe.

Restricted Jurisdictions

Our services at betcris.pe are intended exclusively for residents of Peru. Residents of the United Kingdom, France, Iran, and any other jurisdiction where online gambling is prohibited are not permitted to use our services. We do not knowingly collect data from individuals in restricted countries, and any accounts identified as belonging to residents of prohibited jurisdictions will be closed.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you by posting a revised version on our website and, where appropriate, by email. Your continued use of our services following any such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our customer support team is available 24/7 via live chat on our platform, or you can email us at ayuda@betcris.pe. We are here to help and will do our best to address your concerns promptly.